RECRUITER FAQ

Do you have any questions?

What is a Jobcode?

The Jobcode enables quick and versatile screening of candidates using a time-shifted, video-based interview. The interview is created via the metru website and can be shared as a link, QR or numerical code via all recruiting channels. For example, in a job advertisement, candidates start the interview via the metru app or on the web and answer your questions.

What are the benefits of Jobcode?

With the Jobcode, you can screen your applicants more effectively and achieve a better pre-selection. In addition, the personality of the candidates comes to the fore in the video interview. More so than it ever could in a text-only application. With the help of Jobcode, the candidate's soft skills and cultural fit are immediately visible. Do the applicant's values match those of the corporate culture? Are the company and applicant a good match? You can also use the Jobcode to reduce costs, save time and increase the quality of candidates invited for interview.
Jobcode creates equal opportunities by unsing the structured video-based interview. If more than one recruiter is involved in the selection process, subjectivity in the evaluation of candidates is greatly reduced. The candidates can be compared. And as a team a better personnel decision can be made .

How do I create a Jobcode?

The creation of a job code can be started in the Inactive Products compartment of the job management. The Jobcode is activated after clicking "Actions" and the entry mask for the interview is created. You can enter 1-10 interview questions. Alternatively, you can also upload the questions as videos or record them directly via the metru Recruit app. Once all the information has been entered, the interview can be checked for errors and then be uploaded. You can then publish the Jobcode. Furthermore a link, a QR code and a 4-digit numerical code are available.

Text or video question? What should I use?

We recommend the use of video questions. They show who is behind the job advertisement, who is behind the company and what culture the company has. The video questions strengthen your employer branding. The candidate gets the feeling of being interviewed authentically and will be happy to answer your questions.

The interview question is initially defined as a text question. Each question can be up to 200 characters long. The videos are freely designed by the company and recorded with the metru Recruit app or uploaded to the website. We recommend a recording time of 20 to 30 seconds per question.

Can I reuse a Jobcode later?

Once a Jobcode has expired, it can be reactivated and used again. Please note that candidates, interviews and video questions will be removed 2 months after the Jobcode expires.

How many questions can I define for the interview?

A Jobcode can contain a minimum of 1 and a maximum of 10 questions. Additional questions are possible, if required. You also have the option of welcoming your applicant by way of an onboarding video, briefly introducing yourself and thus ensuring a pleasant start to the video interview.

Can I change the interview questions?

The interview questions can be changed and adapted at any time.
It should be noted, however, that after the adjustment, all subsequent interviews will be conducted on the basis of the changed questions.

How do I create a video question?

A video question can be recorded and uploaded directly with a smartphone using the metru Recruit app. You also have the option of uploading your videos via the website.
Alternatively, a production teams can also be used for the production of video question. We will be happy to advise you, if required. However, we recommend an independent production for reasons of authenticity.

What do I have to consider when creating?

An important point when recording video is the alignment of the smartphone camera. Our recommendation is to order the tripod at the same time. Look directly into the camera. Not just up or down. Don't worry about tapping the Rec button when starting and stopping the recording. These can simply be cut away after recording. The right video light ensures clear images. Filming against the sun is not a good idea. The smartphone usually controls the exposure automatically. Use daylight and the window as a light source. Artificial light tends to look bad in the evening.  

Is there a calm and uncluttered background? It is better not to choose a white background. This is because the camera tries to focus on the brightest areas, and a white background leads to a darkening of your image in the picture.

An important point for video recordings is clothing. Dress according to your position, according to the corporate culture, and dress as you would for a job interview. It is best not to wear any logos or lettering on your clothing. The viewer will see too much of you through the images and fonts.

Video post-processing is possible by trimming. This involves cutting off the beginning and end of the video.Sound quality is the key to successful video recording. Ensure a quiet environment. Our recommendation: Order a clip-on microphone.

Other small tips for good videos: From time to time, thank the applicant for the answers they have given so far, where they have already responded.
Some technical tips: A stable internet connection makes it easier to make the video. And please always record in landscape format, as the video can later be seen in landscape format. If the smartphone's flight mode is activated, no calls can interfere with the recording.

Do you want to produce a high-quality video in picture and sound? We recommend purchasing the ProPackage with tripod and clip-on microphone.

What does the metru interview process look like?

Depending on how you have communicated your topic, the candidate receives either a link to start the interview, a QR code or a numerical code. They start the interview via the web (a device with a camera), iOS or Android. They then start to set the recording position. Now they can start answering the questions. Similar to a real interview, the question is asked first and then answered.

Depending on how much time and opportunities for repetition you have given the candidate, they will answer the interview questions. After all questions have been answered, the app edits the questions and answers together resulting in a  complete video with the relevant data available in Canditate Management.

How long are the video interviews available?

The video interviews are stored on our server for the period of personalization plus 2 months and then automatically deleted.

What about Jobcode and data protection?

The video interviews are stored on servers located in Germany. Everything is very secure and reliable.  The EU General Data Protection Regulation (GDPR) has been in force since May 25, 2018. Our video recruiting process is fully compliant with it. We look forward to answering any questions you may have on this topic.

What is a Jobcode Pro?

Jobcode PRO uses AI to provide you with optimum support for your recruiting. The AI analyzes the applicant's language in the video interview for its impact, emotions and characteristics. It deciphers patterns in written and spoken language, allowing psychological conclusions to be drawn about communicative and personal skills, as well as the generated effect of language. A psychological impact profile is created and provides you with optimal support in your recruiting process.

How does the AI work?

Human language is decoded by identifying and deciphering psychologically relevant speech patterns. The speech samples are broken down into the smallest information modules and checked for linguistic and prosodic characteristics. These characteristics are then summarized in modules to form valid statements by the speaker. The special feature is the unique interplay of linguistics, psychology and data analysis.

Why can't I log in to the app?

As a recruiter, you do not have the option of registering with the metru app. This app is only intended for candidates. The proper app for recruiters is the metru Recruit App.

What is the difference between metru Job Ad and other job ads?

The metru Job Ad supplements the job advertisement with a company presentation, job description, requirements profile and description of benefits with the option of a job video and the elements: logo, photos for the company gallery, and the optional link to Jobcodes. You get maximum performance in one product.

How do I create a Job Ad?

When creating the Job Ad, you first add general information about the job advertisement. For example, you define the job title, the required degree, the salary level, the career level and other characteristics of the position. Then describe the tasks the candidate will perform, the desired qualifications and the benefits you offer the candidate. Recruiters can form a team to evaluate the candidates together. The logo, other interesting photos and, if desired, a job video can be uploaded. A job code can also be ordered as an option.

How will my job offer be presented?

You can buy different metru products, individually or in combination. Buy metru Job Ad individually or extended with Jobcode. In addition, Job Ad and Jobcode can be extended with the Jobvideo. A preview gives you an initial overview of your newly created product.

How can I extend the duration of the job advertisement?

You can easily extend the duration of the Job Ad by purchasing the desired number of additional months. This can be 30 days, 3 months, 6 months or a year. You can also buy Job Ad as a flat rate.

How do potential applicants find my job advertisement?

All published job advertisements can be seen in a preview. Candidates can scan the QR code that you have integrated into the job advertisement with their smartphone. They are immediately redirected to your job advertisement. The link to the job advertisement can also be shared or sent to potential candidates.

Is it possible to place my ad in a particularly prominent position?

The "Highlight" premium placement offers you a higher ranking in the presentation of job advertisements. To increase the attention within your employer branding, we recommend purchasing the "Highlight" premium placement for your company. These text and logo ads lead candidates directly to your job ads.

The metru team will be happy to help and advise you.

Please give us a call: +49 (0) 221 89994254

You can also reach us by e-mail: office@metru.de

Is it possible to integrate a video into my job advertisement?

Basically, yes. You can integrate a video.

Can I publish several job advertisements at the same time?

Yes, you can publish as many job advertisements as you like at the same time.

What does the Job Ad look like on a mobile browser?

Your job ad is adapted to the width of a tablet or a specific smartphone, for example. The ad components are partially regrouped or displayed in the appropriate size.

Do I have a preview option to see my Job Ad?

In the preview, you have the opportunity to view the job ad before it is published. You can check your entries and correct them if necessary.

What is the metru Jobvideo?

The metru Jobvideo is a video-based job advertisement that is created very easily and conveniently with the metru Recruit app. The app helps you to create a professional Jobvideo. In just a few minutes, you can create a high-quality and authentic presentation of your company and the job advertisement. Therefore, using video as a medium in the search for the right candidates is something new. A job advertisement with video is rated better by candidates because they can get a better picture of your company. As a result, such job advertisements receive a significantly higher applicant rate than conventional text-based job advertisements.

How can I create a Jobvideo?

First, download the metru Recruit app from the App or Play Store. In a short preparation phase, you determine what content you would like to convey. Use our four guiding questions or access your own content. The questions and answers are recorded via video on your smartphone. We recommend using Jobvideo in conjunction with Job Ad. The optimization is then continued via the app: cutting the recordings, adding a logo to the opener and underlaying the spoken word with sound files. An outro is automatically added to your Jobvideo.

What should you bear in mind when recording?

There are a few things you should pay attention to when creating a good smartphone video.

The light
One important point is the light, the lighting. The key recommendation here is: Do not point the smartphone camera into the backlight or against the sun, but always point the camera so that you have the sun behind you. It is best to shoot your video near a window and in daylight.

The location
The surroundings for the video recording are the second important point. Choose a neutral but uncluttered and calm background. A pure white wall as a background is rather unfavorable for the camera, as the automatic lighting of the camera then darkens the person in the foreground considerably.

The camera position
Take your time to find the right recording position. Position your smartphone so that your head is inside the mask that we place on the screen. You can also realize the recording in a team with several colleagues. It is important that you record in landscape format, as the video will later be viewed in landscape format.

The topic of outfits
Business attire that reflects the corporate culture is just right here. We recommend business clothing that you also wear when you have a job interview and present your company. It is better not to wear logos or lettering on your clothing, as they are too distracting.

The sound
Start the job video in a quiet environment. Background noises that are too loud reduce the sound quality and distract from what is being said.

The Internet
Please also pay attention to the internet connection: you need a stable internet connection.Last but not least: Remember that a smile moves mountains.

What is appropriate content for the Jobvideo?

We have defined four key questions for the presentation of suitable content. The job video begins with an introduction to the company. Briefly and concisely introduce the company presenting the job advertisement.

Then describe the advertised position in detail. Describe the specific tasks a meaningful way.

In the third key question, you are asked to describe the requirements for the applicant.

Finally, in the answer to the fourth key question, the benefits for the candidate should be presented. All the advantages that make your company attractive are listed here.

In general, it is possible to present your content independently of our key questions, though.

Who owns the rights to use a Jobvideo?   

You have the rights to your job video and can use it anywhere: You can publish your job video in the job advertisement, in LinkedIn and similar career networks or social networks. The duration of the usage rights is unlimited by us.

Can I repeat a recording?

Yes, you can repeat the recording as often as required for the desired result to be achieved.

What are the advantages of using video as a recruiting medium?

A picture is worth a thousand words. This effect is even more pronounced when a video is used. The medium of video conveys emotions and makes you appear authentic. In addition, the values and corporate culture are brought into focus. The viewer gets a feeling for the company and also for the people who work there. Videos are attractive. Compared to a text, people watch a video much longer and retain a lasting impression.

How do Job Ads with Jobvideos achieve a wide reach?

Recruiting ads with video achieve their high reach via the website and social media channels. The advertising budget remains untouched. In addition, job ads with video have 12% more views than those without video.

What are the costs for producing a Jobvideo?

Production costs are remarkably low. Because production is simple. Four key questions are recorded via smartphone and answered on video. The metru Recruit app takes care of directing, editing, animation and sound design. The app creates both an opener and an outro and provides you with optimum support during production.

What does the term "authenticity" mean in the context of recruiting ads with integrated videos?

Video-based recruitment advertising conveys an authentic image of the company and the values that employees share. The content is conveyed authentically and honestly. Authentic content is essential, especially in employer branding.

How can we integrate our corporate identity and customize the job video in this way?

In the Pro package, an individual design according to your CI guidelines is possible. An opener - i.e. the suspenseful arc of the video - is designed according to your corporate identity. The corporate identity can also be integrated into the outro, the end credits of the video. metru also offers the option of storing music in standard variants. In the Pro version, you can even integrate your company's background music.

Can I share my job video outside of metru on my company's social media channels?

Jobvideos can be shared by downloading the video file. The video is then freely available to you and can be shared on numerous channels.

How much time do I have to present my content in the Jobvideo?

You can present the job offer and your company in 4 takes. The 4 takes each have a length of 1:30 minutes. We have defined 4 key questions that serve as a guide.

What happens when you edit the video?

You select the part of the video that you want to send. By trimming the video, you can eliminate interference at the beginning and end of the recording.

How do I delete a job video from my account?

The Remove function does not mean that you have deleted the job video, but that you have removed it from the link to the job ad. You can delete selected videos completely in the overview of your recorded job videos.

I have started recording my Jobvideo. After question 3 I made a mistake, but I was happy with the previous parts. Why can't I use them and have to start from the beginning?

Merging video sequences that were recorded at different times leads to some problems with the settings. The lighting conditions can change without you noticing, a different location is chosen or a part recorded the next day shows you in a different outfit. This can make your application video appear less authentic. The applicant no longer has the impression that you recorded the video in one piece. However, it is much better, if the setting remains the same.

How do I create a Jobcode?

The creation of a job code can be started in the Inactive Products compartment of the job management. The Jobcode is activated after clicking "Actions" and the entry mask for the interview is created. You can enter 1-10 interview questions.

Alternatively, you can also upload the questions as videos or record them directly via the metru Recruit app. Once all the information has been entered, the interview can be checked for errors and then be uploaded. You can then publish the Jobcode. Furthermore a link, a QR code and a 4-digit numerical code are available.

Text or video question? What should I use?

We recommend the use of video questions. They show who is behind the job advertisement, who is behind the company and what culture the company has. The video questions strengthen your employer branding. The candidate gets the feeling of being interviewed authentically and will be happy to answer your questions.

The interview question is initially defined as a text question. Each question can be up to 200 characters long. The videos are freely designed by the company and recorded with the metru Recruit app or uploaded to the website. We recommend a recording time of 20 to 30 seconds per question.

Can I reuse a Jobcode later?

Once a Jobcode has expired, it can be reactivated and used again. Please note that candidates, interviews and video questions will be removed 2 months after the Jobcode expires.

How many questions can I define for the interview?

A Jobcode can contain a minimum of 1 and a maximum of 10 questions. Additional questions are possible, if required. You also have the option of welcoming your applicant by way of an onboarding video, briefly introducing yourself and thus ensuring a pleasant start to the video interview.

Can I change the interview questions?

The interview questions can be changed and adapted at any time.
It should be noted, however, that after the adjustment, all subsequent interviews will be conducted on the basis of the changed questions.

How do I create a video question?

A video question can be recorded and uploaded directly with a smartphone using the metru Recruit app. You also have the option of uploading your videos via the website.

Alternatively, a production teams can also be used for the production of video question. We will be happy to advise you, if required. However, we recommend an independent production for reasons of authenticity.

What do I have to consider when creating?

An important point when recording a video is the alignment of the smartphone camera. Our recommendation is to order the tripod together with the employer branding video.
Look directly into the camera. Not just up or down.
Don't worry about tapping the Rec button when starting and stopping the recording. These can simply be cut away after recording.
The right video light ensures clear images. Filming against the sun is not a good idea. The smartphone usually controls the exposure automatically. Use daylight and the window as a light source. Artificial light tends to look bad in the evening.

Is there a calm and uncluttered background? It is better not to choose a white background. This is because the camera focuses on the brightest areas for the exposure. With a white background, this leads to a darkening of your image in the frame.
Clothing is an important point when shooting video. Dress according to your position and the usual corporate culture in your industry. Dress as you would for a job interview. It is best not to wear any logos or lettering on your clothing. The viewer will see too much of you through the pictures and lettering.

Video post-processing is possible by trimming. This cuts off the beginning and end of the video. Sound quality is another key to successful video recording. Ensure a quiet environment. Our recommendation: Order the clip-on microphone for your employer branding video now.

Other small tips for good videos: Thank the applicant for their answer from time to time, as they have already answered from the second question onwards.

Some technical tips: A stable internet connection makes it easier to make the video, and please always use landscape format, as the video can later be seen in landscape format. If the smartphone's flight mode is activated, no calls can interfere with the recording.

Do you want to produce video with high quality pictures and sound? We recommend purchasing the ProPackage with tripod and clip-on microphone.

What does the metru interview process look like?

Depending on how you have communicated your topic, the candidate receives either a link to start the interview, a QR code or a numerical code. They start the interview via the web (a device with a camera), iOS or Android. They then start to set the recording position. Now they can start answering the questions. Similar to a real interview, the question is asked first and then answered.

Depending on how much time and opportunities for repetition you have given the candidate, they will answer the interview questions. After all questions have been answered, the app edits the questions and answers together resulting in a  complete video with the relevant data available in Canditate Management.

How long are the video interviews available?

The video interviews are stored on our server for the period of personalization plus 2 months and then automatically deleted.

What about Jobcode and privacy?

The video interviews are stored on servers located in Germany. Everything is very secure and reliable.  

The EU General Data Protection Regulation (GDPR) has been in force since May 25, 2018. Our video recruiting process is fully compliant with it. We look forward to answering any questions you may have on this topic.

What is a Jobcode Pro?

Jobcode PRO uses AI to provide you with optimum support for your recruiting. The AI analyzes the applicant's language in the video interview for its impact, emotions and characteristics. It deciphers patterns in written and spoken language, allowing psychological conclusions to be drawn about communicative and personal skills, as well as the generated effect of language.
A psychological impact profile is created and provides you with optimal support in your recruiting process.

How does the AI work?

Human language is decoded by identifying and deciphering psychologically relevant speech patterns. The speech samples are broken down into the smallest information modules and checked for linguistic and prosodic characteristics.

These characteristics are then summarized in modules to form valid statements by the speaker. The special feature is the unique interplay of linguistics, psychology and data analysis.

Why can't I log in to the metru app?

As a recruiter, you do not have the option of registering with the metru app. This app is only intended for candidates. The proper app for recruiters is the metru Recruit App.

What is the metru candidate management?

Candidate management is the overview of the candidates who have applied for the Jobcodes and Job Ads you have created. General candidate information and the candidate's video or profile picture are available there. From there, you can discuss a candidate in the team, make an assessment and decide how to proceed with the candidate. You can leave a message for the candidate from Candidate Management.

What functions does metru candidate  management offer?

All applicants are displayed and assigned a status. Candidate management makes it possible to create notes and assign ratings. The recruiter calls up a candidate profile, writes a message and views the interviews. Notes and ratings can be shared with colleagues.

Can I filter my Candidates?

Filtering is possible for new and old candidates, for status screening and status. You can also filter by high or low rankings.

Can I exchange messages with the candidate, e.g. for queries?

You can write messages to your applicants. You can use the chat function to get in touch with your applicants and also have the option of attaching files to a message and sending them.

How does the candidate evaluation work?

On the one hand you have the star rating, on the other hand you can write a note. But be careful! Your note is visible to all recruiters. You can rate individual candidates in their respective text box.

How long are applications available in the candidate management?

Applications and video interviews are available for the period of the job advertisement plus two months. After that they will be deleted.

Can I delete an application?

Yes, the application and the job interview can be deleted. The candidate profile is retained without you having access.

What does it mean to share an application?

The share function allows you to share a candidate with external colleagues or, as a recruiter, to share candidates with your customers by sending the profile link to an e-mail address. No access to a recruiter account is needed, in order to open the link in the e-mail and access the candidate profiles.

What can I configure in the metru settings?

You can make changes to your company-related data in the metru settings,  the  protected area of your user account. Here you can edit names, your e-mail address and change the access password for your metru account. In the user administration, you determine who has access to the candidates and who of your colleagues can participate in the evaluation of the candidates. In "Notifications", you can set the event for which you would like to receive an e-mail notification from metru.

What can I edit in my recruiter account?

Within your metru account you can enter your first and last name, your e-mail address and your password. You also have the option of changing your profile picture in the box on the left. This is visible to both your colleagues and applicants.

What can I define in the user administration?

Invite colleagues to collaborate in the user administration or delete colleagues from the user administration. You can integrate colleagues into your recruiting team by entering their first and last name, email address and departmental information.

Which settings can be selected under the Tab  "Company"?

Under this tab you can enter your company's name, your industry sector, your phone number, and the number of employees. You can also add your company's logo.

Which notifications can I select?

Under the tab Notifications you have various options for e-mail notifications. Notifications can be sent for a new message in your metru mailbox, a newly received application or a new note or evaluation of a candidate.

Can I write messages to my applicants?

You can write messages to your applicants. You can use the chat function to get in touch with applicants and also have the option of attaching files to a message and sending them.

What do I see in the metru Job Management?

Here you find your inactive products, active products and metru products that have already been expired. Inactive products are metru products that have been purchased but not yet used. Active products are those you have already started using. Here you can also edit individual items, download the link or QR code for a product or switch to the candidate management of the respective product.