Candidate FAQ

Do you have questions?

What is Close-up?

Close-up is a form of application in which a video is added to the cover letter, CV and your skills.

What are the advantages of Close-up?

The videos allow you to fully present your character and personality. As more and more companies are looking for employees who meet their expectations and wishes, your chances of getting an interview increase. With the help of videos, you'll leave a lasting impression even before the interview. What's more, you don't even have to edit and put everything together, because we'll do it for you. Your nervousness will also be much lower than in a face-to-face interview. You won't be confronted with a human being and you'll have the opportunity to record video footage until you're completely satisfied. This allows you to appear confident, show your strengths and impress with authenticity. Shine with your personality and leave a positive, lasting impression on the recruiter.

Are there templates for Close-up?

The video shoot for Close-up is not complicated at all. Just the 3 videos that complement your cover letter, CV and skills. You can easily shoot the videos with our metru app or on our website. You can say a few sentences about yourself as a person, your professional experience, practical and language skills, comments and special achievements/awards. You can also watch some video recording tutorials on our metru app.

How long can I use the product?

There is no monthly payment, only a one-off payment. So, once you have paid for the product, you can use it indefinitely.

What do I have to consider when recording the videos?

We recommend that you keep the length of your videos under one minute. It is also important that you have good lighting and that the focus is on your face. This will ensure that the camera focuses correctly and that you are clearly visible, and you should be in a place where there are no external distractions.
In other words, the background should be as monochrome as possible and objects in the room should be outside the picture. This allows the recruiter to concentrate fully on you. When choosing the room, also make sure that it does not echo.
As far as clothing is concerned, we recommend that you dress as you would for a job interview. Your clothing should match the area of work you are interested in. It is best to choose simple clothes, without logos or prints that could distract from you.

What content can I convey in the videos?

The written part includes the classic contents of a conventional application: cover letter, CV and knowledge or skills. As personality traits are becoming increasingly important for employers, you can present these topics in the videos
The idea behind this is not to replace the written part, but to supplement it with videos. In the videos, you can mention relevant events that took place between the points in your CV and highlight and explain them accordingly. You can also impress with your personality and demeanor as well as your strengths and motivation. However, make sure that you do not reproduce the written part word for word.

How often can I re-record a video?

You can re-record a video as many times as you like. So take your time to put your best foot forward and make a good impression on recruiters.

Do you have any hints for working in front of the camera?

To make a good first impression, you should look well-groomed and clean. With an upright and open posture, you will present yourself confidently in front of the camera. Take enough time before the recording and organize your thoughts. Think about what exactly you want to say. The recruiter wants to get to know you. Therefore, remain yourself so as not to create a distorted image. You know your strengths and weaknesses best, but there is nothing wrong with emphasizing your positive qualities.

What exactly is edited in the videos afterwards?

We make some color corrections and, if necessary, improve the sound so that you get the best possible result.

Can I express my wishes for the final processing?

If you have specific requests, please feel free to contact us by email and we will do our best to fulfill them. Changes will only be accepted for the videos and not for the written part.

When will I receive feedback on the finished product?

We normally process your videos within 2-3 working days. Also check your spam folder, if you have not received a notification after some time.

What should I bear in mind when sending a close-up to a potential employer?

You will receive your complete close-up application as a PDF document. Once you have attached it to the email, check once again that you can open it and that all videos are playing correctly. Please note that you should of course also include any required documents, e.g. your degree certificate. Include the link to your close-up application in your email to ensure that the recruiters have access to the complete file. You will receive this automatically as soon as you have received the revised video application. For printed applications, there is also the option to add QR codes to your application, which can be scanned by the recruiters and give them access to your videos.

Help, I can't play the videos.

First check that the file is in the correct format, which is a PDF file. You can also try the link we send you from the final close-up application. If the problem still cannot be solved, please contact our support team on +49 221 89994254 or send an email to

Who has access to my data and what happens to it?

Only you and we have access to your data. It will not be passed on to third parties. After completion, you will receive the finished close-up application, which will only be saved on our server in its final version. This means you can retrieve it at any time in the future and send it again when you are looking for a new job. When your close-up application is ready, you will be notified by e-mail.

I am dissatisfied with the product. What can I do?

If you are dissatisfied with our product, simply contact our support team on +49 221 89994254 or by e-mail at Together we will find a solution to your problem.

What is the metru job interview?

The job interview is a time-shifted interview with a company to which you have applied or would like to apply. The company will provide you with a link, QR code or numerical code for the job interview and you can start immediately. In our job market you will also find some job advertisements to which you can apply directly for an interview. After the interview, you will be asked questions that you can answer. The company will watch the video and can use your answers and personality to make a much better decision as to whether you are a good fit for the company or not. Depending on the interview question, you can explain your background, your motivation and your goals. The interview is not scheduled. The interview takes place at a later time. You can decide for yourself when, where and how you have time to record your interview with the metru app or on the web.

How do I conduct a job interview?

You can access the job interview in various ways. For example, via a link that the recruiter sends you directly or via the QR or numeric code. You can also start the job interview directly via the job market if the company has linked its job advertisement to it. You can either start the interview via the metru app that you have previously installed on your smartphone or via your browser. As soon as you have started the job interview, the first video question will be displayed. The recording starts after a 5-second countdown. Depending on the question, you have 30 seconds to 3 minutes to answer. You will be informed in advance whether there will be further attempts to answer the questions. When you have finished answering all the questions, you can cut off the beginning and end of each question.

What should I look out for in a job interview?

A few points you should pay attention to during an interview with metru:

- Dress appropriately
Even if you are at home - dress as you would for an interview. Please do not wear clothes with logos and lettering. The viewer will be too distracted by this.- The recording background
You are recording the interview on video. So pay attention to your surroundings and a plain background. Please do not use a white wall as a background.
Your camera would darken it considerably. The interview is also recorded in landscape format.

- The sound
A quiet, calm environment is good. Avoid disturbing noises such as loud conversations and traffic noise.

- It is best to record at a time when there is little going on in your recording environment.  Lighting is an important point. The key tip here is: Don't point the smartphone camera into the backlight or against the sun; instead, aim the camera so that the light falls on you from the front. It is best to shoot your video near a window and in daylight.

Which devices can I use to conduct the interview?

You can conduct the interview on the following devices:

1) Smartphone - iOS and Android

2) Laptop or desktop PC, each equipped with a camera

You can conduct your job interview with a smartphone - both Android and iOS - or from a laptop/PC. Applicants who wish to use a smartphone must download the free interview app beforehand. If you want to conduct your interview on a computer, no download is required.

Link Apple App Store: Google Playstore:

What happens to my data?

If you have recorded a job interview and have not yet used metru, create an account with an e-mail and password after the recording. Your job interview will then be sent to the company. We will delete your job interview 2 months after completion of the application process. At the same time, we will withdraw access to your data from the company to which you sent the application.

What will it cost me to use metru?

The use of the metru job interview is free of charge for candidates.

Can I look at the questions in advance to prepare for the interview?

The answers to the questions should be authentic. The situation is like a personal conversation - spontaneous. No prepared text should be spoken. This also helps you to sound natural.

I am not satisfied with my answer. Can I repeat it?

The company determines how often you are allowed to repeat the answer and how much time you have for your answer. The company also decides on the number of possible repetitions. You will be informed of the number of possible recordings per question at the beginning of the interview. Please note that if you re-record your answer, the previous answer to this question will be deleted immediately.

Can I download the metru job interview?

No. We store the job interview only for the duration of the vacancy. 2 months after the application process has been completed, we will delete your job interview and withdraw access to all data from the company you applied to.

Is it possible to skip a question?

You can skip the display of the question, but it is not possible to skip the recording of the answer. However, you can immediately decide not to answer a question and interrupt the recording of the question after 3 seconds. You can then continue with the next question.

Is the metru job interview a live interview?

No. The job interview is a time-shifted interview. The recording of the employer questions takes place at a different time from your video recording. You answer the interview questions later.

The interview has been uploaded, now what?

You should definitely create a profile picture, as this will automatically be used as the thumbnail for the video. Do you want to make an even more positive impression? Then go to your profile and enter more information about yourself. You can also record a general profile video there to tell more about yourself.

What are the advantages for me?

1. You are treated much more fairly. In a job interview, you show your strengths in a completely different way than in a conventional application with a cover letter and CV. Because everyone is asked the same questions, everyone has the same chance to answer.

2. You may be able to impress more with your personality. Your pure professional competence might not be able to do this. After all, attitude often counts at least as much as technical expertise.

3. If you are subsequently invited to an interview, you can assume that the likelihood of being hired is significantly higher, as the interviewer has already gained a good impression of you. Conversely, if you are not invited, you will have saved yourself an unnecessary interview, as recruiters often know after the first few sentences whether someone is a good fit or not.

Help! Something has gone wrong. What do I need to do?

If an error occurs when recording your answers, you can check the following points:

1. Is the internet connection correct?

2. Is there enough memory on the phone?

3. And the battery? Is its capacity OK? Can we help you personally? Please write to us at or use the chat on our website. You can also reach out to us by phone at +49 221 89994254.

How can I delete my account?

You cannot currently delete your account in the settings. However, you are welcome to contact us. We will then take care of the deletion process. Simply write to us at or use the chat on our website. You can reach us by phone at +49 221 89994254.

What is part of the candidate profile?

In the candidate profile, you state your knowledge and skills and give the recruiter visiting your page an overview of your education and/or other qualifications. You can also list your practical experience here: describe your full-time and part-time jobs, internships and give a good insight into your CV. You can also describe your language skills and categorize them according to your abilities, from basic to native speaker. If you have relevant certificates and references, you can also add these to your candidate profile in PDF format in the "Certificates" field. The best thing about the candidate profile is that you can add a profile video to give the recruiter the best possible impression of who you are and why you could be the perfect employee for their company!

Why should I create a metru profile?

Compared to other providers, metru offers you more than just the opportunity to present your knowledge, skills and experience in your profile. Your candidate profile can be expanded to include a profile video in which you can show who you really are. Nowadays, it's not only professional skills that are convincing, but also a candidate's personality. Unfortunately, this personality is often neglected in conventional profiles. So take your chance to show your best side and record your first profile video!

How can I change my profile as a candidate?

You can change your profile at any time until it meets your expectations. You can change or add to all parts of your profile in the respective text fields. For example, you can remove or add skills, change your profile picture or record a new profile video. You can easily change all the information in your candidate profile using the edit function.

What is the profile video? What should I bear in mind with the content?

Im Profilvideo stellst du dich als Persönlichkeit vor. Du kannst mit deinen Stärken und deiner Kompetenz überzeugen. Das Video vermittelt einen Eindruck davon, wer du bist und warum du die richtige Person für das Unternehmen bist. Wenn du Fragen zu geeigneten Inhalten für dein Profilvideo hast, haben wir vier Leitfragen entworfen, die dir helfen, deine Persönlichkeit zu präsentieren. Das Profilvideo wird später deinem Kandidatenprofil hinzugefügt.

Can I re-record my profile video?

Yes, you can re-record your profile video at any time.

Who can access my profile?

Only the person authorized by you. The data security of your profile information is regulated in accordance with the GDPR.

Can I share my profile with others?

Yes, sharing with others is possible via the share function. Your public profile link is copied for sharing. The link can be sent to any company and any interested person.

Does it cost me anything to use the candidate profile?

Use of the metru candidate profile is free of charge.

What about the issue of privacy?

Your data is stored on servers in Germany. This is very secure and reliable. Your data security at metru is regulated in accordance with the EU General Data Protection Regulation (GDPR). We will be happy to answer any questions you may have on this topic.

How can I delete my account?

At the moment you cannot delete your account in the settings. But you are welcome to contact us. We will then take care of the deletion.

Write to us at or use the chat on our website.

You can also reach us by phone: +49 221 89994254

What is metruJobs?

In metru Jobs you will find numerous job advertisements from companies that you can apply for. With the metru Jobs quick search, you can search directly for a job title, the position, a keyword or a specific company. A new feature of metru Jobs is that companies can link a so-called job video to their job advertisements. This allows potential applicants to see the person(s) behind the company directly, learn more about the company philosophy and get a first impression of whether a collaboration might be a good fit.Translated with (free version)

Can I filter my search?

Yes, you have many different filter options, such as the location, the required degree or the type of employment. To activate the filter(s), click on the "Apply" button, you can reset the filters with the "Delete" button.

Can I apply directly to the job advertisements in the job market?

Yes, you can apply directly to the job advertisements in metru Jobs. Either you use the "Apply" button to share your candidate profile with the recruiter or the company offers a job interview. In this case, you can click on the red "Job interview" button to answer the recruiter's questions directly via video.

Do I start the job interview from the metru app or the browser?

You can conduct your job interview both in the app as well as in the browser. Both are possible.

Can I make a note of the jobs that interest me without starting the job interview straight away?

Yes, you have the option of marking one or more job advertisements so that you can apply for them later. Marking is done by clicking on the star to the right of the job advertisement. You can return to a marked job later and then start your application by sharing your candidate profile or via the job interview.

Can I apply without an interview?

Of course, you can also apply via the "Apply" button by sharing your candidate profile in response to a job advertisement. You will then also be asked to check your profile for completeness.

What appears in the bookmark list?

In the bookmark list, you will see job advertisements that you have marked with a star so that you can apply for them later. This gives you the opportunity to edit your profile again or prepare specifically for the job interview without losing sight of the job advertisement.

How can I send my PDF?

You have two options here. Firstly, you can upload references, certificates and other relevant documents as PDF files in your candidate profile. If you have applied for a position, the recruiter can also see these documents. If a document was missing at the time of your application, you can also send documents in this chat function as soon as the recruiter has started a conversation via metru.

Where can I see where I have applied?

At the top right, next to the bookmark list, you will find the "Applications" tab. Here you will find all the ads you have applied for so far.

How will the employer contact me?

The employer has the option of starting a conversation with you via metru. Under "Messages" in your candidate profile, you can see who has already contacted you. The employer can also visit your profile based on your application. Here you can enter further contact details such as e-mail or telephone number where the employer can reach you.

Where can I edit my profile?

Once you have logged into your metru account, you can make any changes to your profile under "My profile".